Refund and Returns Policy

STYLOHUB Refund and Return Policy

At STYLOHUB, we want you to love your purchase. If for any reason you are not completely satisfied with your order, we are happy to offer a refund or exchange, provided the items meet the conditions outlined below. Please carefully read our full refund policy for details on returns, exchanges, and refunds.

Here’s a complete customer refund policy for your clothing eCommerce brand, STYLOHUB:

1. Refund Eligibility

We accept refunds on items purchased directly from STYLOHUB within 14 days from the date of receipt. To be eligible for a refund, the item must be unworn, unwashed, and in the same condition as when it was received. The item must also be in its original packaging with any tags still attached.

2. Non-Refundable Items The following items are non-refundable:
Sale or discounted items. Items that have been worn, washed, or damaged.Custom or personalized products.

3. How to Request a Refund If you wish to return an item, please follow these steps:

Contact our customer service team at [email/contact details] within 14 days of receiving your order.
Provide your order number, the reason for the return, and photos of the item (if applicable).
Our team will guide you through the return process and provide instructions for returning the item to us.

4. Return Shipping:

The customer is responsible for the cost of return shipping unless the item is faulty or we made an error with the order. We recommend using a trackable shipping service for returns. STYLOHUB is not responsible for lost or damaged returns during transit.

5. Refund Processing

Once we receive the returned item and it has been inspected, we will notify you about the approval or rejection of your refund. If the return is approved, your refund will be processed and applied to your original payment method. Please allow up to 10 business days for the refund to appear in your account. If the return is not approved, we will notify you and offer the option to have the item shipped back to you at your expense.

6. Faulty or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will provide a full refund or send you a replacement at no additional cost to you. If an item is faulty, we may ask you to return the item for inspection.

7. Exchanges

We currently do not offer direct exchanges. If you need a different size or style, please return the original item and place a new order.

8. International Orders:

For international customers, please note that you are responsible for return shipping costs, and the refund will be processed in your original payment method’s currency. Any customs duties or import taxes are non-refundable by STYLOHUB.

9. Changes to the Refund Policy:

We reserve the right to update or amend this refund policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.

10. Contact Information:  If you have any questions or concerns regarding our refund policy or need assistance, please feel free to contact our customer support team at:

Email: support@stylohub.co.uk
Mailing Address: 13 Queens Moat, 22 St Edwards Way, Romford RM1 4DD